Refund policy

Exchange and Refund Policy for Kedai Rakan Grab

At Kedai Rakan Grab (managed by MyTeksi Sdn. Bhd. [201101025619]), we strive to provide our partners with the highest quality delivery gears and merchandise. If your purchase does not meet your expectations, you may return the goods for either an exchange or a refund subject to the terms and conditions below.

A. Terms and Conditions for Exchange and Refund

All Grab Delivery Gears and Merchandise must be returned within 7 days from the date you receive your order.

To be eligible for an exchange or refund, the following conditions must be met:

  • Original proof of purchase (order confirmation or receipt) is provided.

  • Goods returned must be unwashed, unworn, unused, and in the exact same condition as they were when received.

  • Goods must be in their original packaging with all original price tags and barcodes intact.

  • Photo or video identification of the defective or incorrect goods is provided to our support team upon request.

No exchange or refund is allowed for the following goods:

  • Clearance or promotional products.

  • Goods that have been damaged due to your own negligence, misuse, or normal wear and tear after delivery.

B. Procedure for Exchange or Refund

1. Inspect Your Order Upon receiving your order from our designated courier partner, please inspect the goods promptly. If any of the items received are defective, damaged, missing, or if you have received the wrong merchandise, please reach out to us immediately for assessment and rectification.

2. Initiate a Return Request To initiate a request to return goods, whether for an exchange or a refund, please email us at [email protected] or call our support line at +603 9212 1434.

  • Please provide your Order Number and photo evidence of the item.

  • One of our associates will revert to you within 1 to 3 business days on the outcome of your request.

3. Return the Goods to the Fulfillment Center Important: Any attempt to return goods without first initiating the request process and receiving prior authorization from our team will not be accepted.

Once your return is authorized by our associate, please courier the purchased goods to our designated fulfillment center for processing:

Fulfillment Center (Returns) Lot 1, Jln SP 1, 42610 Jenjarom, Selangor, Malaysia.

4. Processing Your Resolution Once our fulfillment center receives and inspects your returned item, the following procedures will apply based on your requested resolution:

  • Exchange of Goods: We will process the replacement and dispatch the new item (or an alternative similar item of equal value) to your registered delivery address at our own cost via our designated logistics partner.

  • Refund of Goods: Any refund for goods purchased via the online platform will be processed and refunded to your original payment method. Please be reminded that it may take 7 to 14 business days for your bank or payment provider to complete the processing.

Kindly be informed that MyTeksi Sdn. Bhd. [201101025619] reserves the right to disallow, refuse, or reject the exchange, return, or refund of goods—even if the original receipt is presented—if the goods intended for return do not comply with these policy guidelines.

Thank you for shopping with Kedai Rakan Grab. If you have any questions regarding the above, please do not hesitate to reach out to us at [email protected] or by calling +603 9212 1434.