Shipping policy

Shipping Policy

At Kedai Rakan Grab (managed by MyTeksi Sdn. Bhd. [201101025619]), all orders are processed and dispatched directly from our designated fulfillment center to your doorstep. Please note that we operate strictly online, and we do not allow self-pickup or collection from any physical outlets or offices.

1. Standard Courier Delivery

  • All orders are dispatched and delivered via our designated third-party logistics partners.

  • Once your order has been processed and packed, you will receive a confirmation email or notification containing your tracking details.

  • Delivery times will vary depending on your location and the operational schedules of our logistics partners.

2. Delivery Fees

  • Delivery fees will be calculated and displayed during the checkout process based on your delivery address and the dimensions/weight of your order.

  • (Note: If you have a flat delivery rate, e.g., RM8, you can state: "The base delivery charge for all orders is RM8.")

3. Delivery Information and Responsibilities

  • It is your responsibility to ensure that the delivery information (including the full shipping address, postal code, and contact number) entered on the website or mobile app is accurate and complete.

  • Kedai Rakan Grab and Myteksi Sdn. Bhd. will not be liable for delayed delivery, non-delivery, or returned parcels resulting from incorrect, missing, or incomplete delivery information provided by the user.

  • If a parcel is returned to our fulfillment center due to an incorrect address or failure to receive the parcel after multiple delivery attempts by the courier, additional shipping fees may apply for redelivery.

4. Order Tracking and Support If you experience any delays or have questions regarding the status of your shipment, please reach out to our support team with your Order Number: